Recentered Life LLC. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our telehealth platform and services (“Services”).

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect and How We Process It

We collect and process various types of data in order to provide and enhance our services. For the purposes of this Policy, “data” includes any information that identifies you directly or indirectly. This may be referred to as personal data, personally identifiable information (PII), or sensitive personal data.

Personal Information

When you register, schedule a consultation, or use our services, we may collect:

• Contact Information: Your name, email address, phone number, and mailing address.
  
• Account Information: Username, password, and any other information you provide to create an account.
  
• Billing Information: Credit card details, insurance information (if applicable), and billing addresses for payment processing.
  
• Emergency Contact Details: In case we need to reach you or verify information during a session.
  

Usage Data

We automatically collect data regarding your interactions with our Platform, including:

• Log Data: IP address, browser type, device information, operating system, and access times.
  
• Interaction Data: Pages viewed, links clicked, session duration, and usage patterns. This information helps us understand how you use our services and enables us to improve our offerings.
  
• Technical Data: Information about errors, crash logs, and system performance metrics.
  
  

Communication Data

Any communications you send to us, including:

• Support Requests and Emails: Content of your messages to our customer support or help desk.
  
• Session Data: Text, audio, or video messages exchanged during your telehealth sessions (note: live sessions are not recorded unless explicitly agreed upon for quality assurance).
  

Data from Interactions with Third-Party Services

If you interact with any third-party integrations on our Platform (e.g., scheduling tools, payment processors), we may collect data provided by those services. We ensure that these providers are bound by contractual agreements to protect your information.

Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

• Consent: Where you have provided clear consent for us to process your data.
  
• Contractual Necessity: To provide the services you have requested.
  
• Legitimate Interests: For our business operations, to improve our services, and for security purposes.
  
• Legal Compliance: When required by law or to comply with legal obligations.
  

How We Use Your Information

Your data is used to support, enhance, and secure your experience on our Platform. Key uses include:

Service Delivery and Improvement

• Providing Therapy Services: To facilitate telehealth sessions, manage your appointment schedules, and deliver our counseling services.
  
• Enhancing User Experience: To personalize your interactions, improve our website and services, and develop new features based on your usage patterns and feedback.
  
• Customer Support: To respond to your inquiries, resolve issues, and communicate important updates about our services.
  

Communication and Marketing

• Transactional Communications: To send you appointment confirmations, reminders, and billing information.
  
• Promotional Communications: With your consent, we may send newsletters or promotional emails about new features, resources, or special offers. You may opt out of marketing communications at any time.
  

Security and Legal Compliance

• Protecting Our Platform: To monitor for and prevent unauthorized access, fraud, or other security issues.
  
• Compliance: To adhere to legal obligations, such as responding to lawful requests by government authorities or regulators.
  

How We Share Your Information

We do not sell your data. However, your information may be shared in the following circumstances:

With Trusted Service Providers

We share data with third-party service providers who help us operate our Platform, such as:

• Payment Processors: For processing payments securely.
  
• Cloud Hosting Providers: For storing and managing data.
  
• Customer Support Services: For managing support requests and communications.
  

All third parties are required to use your data only for the purposes specified by us and must follow strict data protection protocols.

For Legal and Safety Reasons

We may disclose your data if required to:

• Comply with Legal Obligations: In response to subpoenas, court orders, or other legal processes.
  
• Protect Safety: To prevent harm or protect the safety of our users, staff, or the public.
  

Data Retention, Erasure, and Your Rights

Data Retention

We retain your data only for as long as necessary to:

• Provide you with the services you have requested.
  
• Comply with legal obligations.
  
• Resolve disputes and enforce our agreements.
  
  

Specific retention periods may vary based on the type of data and your usage of our services. For example:

• Account Data: Retained for the duration of your account and for a reasonable period after termination.
  
• Therapy and Communication Data: Retained as required for the provision of services and for legal compliance.
  
  

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your data:

• Right of Access: You have the right to request copies of your personal data.
  
• Right to Rectification: If you believe your data is inaccurate or incomplete, you can request corrections.
  
• Right to Erasure: You may request that we delete your personal data, subject to legal or contractual obligations.
  
• Right to Restrict Processing: You can ask us to limit how we use your data.
  
• Right to Data Portability: You may request a copy of your data in a portable format.
  
• Right to Object: You can object to the processing of your data for certain purposes, such as direct marketing.
  

To exercise any of these rights, please contact us at privacy@recenteredlife.com. We will verify your identity and respond to your request in accordance with applicable laws.

Security and Confidentiality

We take the security of your data very seriously and employ multiple layers of protection:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols (e.g., SSL/TLS).
  
  
• Access Controls: Only authorized personnel have access to your personal information, and they are required to maintain its confidentiality.
  
  
• Regular Audits: We regularly review and update our security measures to address emerging risks and maintain compliance with applicable standards.
  
  
• Data Breach Procedures: In the unlikely event of a data breach, we have procedures in place to promptly notify affected users and take remedial actions.
  
  

Cookies and Tracking Technologies

Our Platform uses cookies and similar tracking technologies to enhance your experience and gather usage data.

What Are Cookies?

Cookies are small data files stored on your device that help us:

• Recognize you when you return to our website.
  
• Track your preferences and usage.
  
• Improve our services through usage analytics.
  

How We Use Cookies

• Essential Cookies: These are necessary for the operation of our Platform (e.g., maintaining your session and preferences).
  
• Analytical Cookies: Used to understand how users interact with our Platform so we can improve our services.
  
• Marketing Cookies: With your consent, we may use cookies to personalize advertisements and measure campaign effectiveness.
  

Managing Cookies

Most web browsers allow you to manage cookie settings. You can block or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Platform.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological advancements. When significant changes occur, we will notify you by updating the “Last Updated” date at the top of this document and, if required by law, through a prominent notice on our Platform. We encourage you to review this policy regularly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@recenteredlife.com

Phone: +1 (949) 776-5770

‍
Mailing Address:
22792 Centre Drive Ste 106


Lake Forest, CA 92630 

Additional Privacy Notices

California Residents

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). For more information or to exercise your rights, please contact us at privacy@recenteredlife.com.

European Union, United Kingdom, and Other Regions

If you are located in the European Union, United Kingdom, or other regions with specific data protection laws (such as the GDPR), additional rights and protections apply. Please contact us at privacy@recenteredlife.com to learn more about your rights and how we comply with these regulations.